Does Betwala Live sell my data to third parties?

No, betwala live never sells your personal information to third parties. Your data is not shared with anyone beyond what is required for payment processing and legal obligations.

Can I request deletion of my data?

Yes, you can request that your data be deleted. However, certain data may need to be retained for a specific period due to legal or regulatory obligations. Contact our support team for more details.

How secure is my KYC data with Betwala Live?

Your KYC documents are stored with AES-256 encryption and can only be accessed by authorized personnel. All access is logged and regularly audited.

Can I still use the platform if I disable cookies?

Essential cookies are required for login and security, so disabling them may affect platform functionality. However, disabling analytics and marketing cookies will not impact general use.

Will I be notified if the Privacy Policy changes?

Yes, for significant changes you will be notified at least 30 days in advance via email or a platform notice. For minor changes, only the date on this page will be updated.

betwala live | Privacy Policy and Data Protection Guide

1. Introduction

Welcome to Betwala Live. This Privacy Policy ("Policy") describes how Betwala Live ("we", "us") collects, stores, uses, and protects your personal information. By using our platform, you agree to this Privacy Policy.

Betwala Live believes your personal data belongs solely to you. We handle your information with full transparency and follow international data protection standards, including GDPR guidelines. This policy has been prepared in English with Bangladesh users in mind, so every aspect is clear and easy to understand.

This privacy policy applies to the Betwala Live website, mobile application, and all other digital services. Please read this policy in full before using our services.

If anything in this privacy policy is unclear, please contact our support team directly. We are always ready to answer your questions.

2. What information we collect

Betwala Live collects only the information that is strictly necessary to provide our services. We never collect excessive or unnecessary data. The types of information we collect are described below:

A) Personal Identification Information

Full Name & Date of Birth
National ID or passport number (for KYC verification)
Mobile number and email address
Current address and district

B) Financial Information

Mobile banking number (Mobile Banking, Nagad, Rocket, etc.)
Transaction history and amounts
Withdrawal and Deposit Records

C) Usage Information (Automatically Collected)

IP Address & Device Type
Browser version and operating system
Activity logs and session data on the platform
Data Collected via Cookies & Tracking Pixels

Data Type	Reason for collection	Mandatory?
Name & Date of Birth	Age and identity verification	Yes
Mobile number	Account Verification & Communication	Yes
NID/Passport	KYC Verification	Yes, for withdrawals
IP Address	Security & Fraud Prevention	Automatic
Cookies	Improving user experience	Optional

3. How we use your information

Betwala Live uses the data it collects solely for defined, legitimate purposes. In accordance with our privacy policy, your information is never sold to third parties for commercial gain.

Service Delivery: To create an account, log in, and process deposits and withdrawals.
Identity Verification: To complete the KYC process and verify your age.
Security Assurance: To prevent fraud, money laundering, and unauthorized access.
Customer Support: To resolve your complaints and inquiries.
Legal Obligations: To meet regulatory compliance requirements.
Service Improvement: For analytical purposes to improve your experience on the platform.
Relevant Communications: To send important updates, promotions, or security alerts.

Betwala Live never sends marketing messages without your consent. You can unsubscribe from our communications at any time.

4. Who your information is shared with

Betwala Live never sells your personal data to third parties. However, limited information may be shared in specific circumstances to deliver our services:

Payment Processors

Necessary financial information is shared with trusted payment gateways to process deposits and withdrawals. These partners operate under strict confidentiality agreements.

Regulatory & Law Enforcement Authorities

Certain information may be required to be disclosed to authorities pursuant to court orders, licensing authority directives, or other legal obligations.

Technology Service Providers

Limited data may be shared with selected technology partners for cloud storage, cybersecurity, and analytics services. These partners are also bound by confidentiality agreements.

Betwala Live never transfers your data to advertisers, brokers, or unauthorized third parties. Our privacy policy makes no exceptions on this point.

5. Cookie policy

The Betwala Live website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Type

Essential Cookies: Essential for login sessions and security — cannot be disabled.
Functional Cookies: Remembers your preferences and language settings.
Analytics cookies: Helps improve the experience by analyzing how the platform is used.
Marketing cookies: To show relevant offers — you can opt out at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain platform features from working correctly.

6. Data security measures

Betwala Live has implemented the highest technical and organizational measures to protect your data. Our privacy policy is not just on paper — it is actively enforced.

256-bit SSL/TLS encryption is used for all data transfers.
Sensitive data stored on our servers is protected with AES-256 encryption.
Regular cybersecurity audits and penetration testing are conducted.
Two-factor authentication (2FA) is available on all accounts.
Instant alerts are sent for any suspicious login or account activity.
Our data centers comply with ISO 27001 security standards.
Employee access to data is strictly controlled and logged.

Our security team monitors the platform 24/7. In the event of a security incident, we will notify affected users within 72 hours.

7. How long we retain your data

Betwala Live retains your data only for as long as necessary. Any information that is no longer needed is securely deleted.

Data Type	Retention period	Reason
Account Information	Until account closure + 5 years	Legal Obligations
Financial Transactions	7 years	Regulatory Requirements
KYC Documents	End of relationship + 5 years	AML Guidelines
Login log	12 months	Security Analytics
Cookie Data	Up to 13 months	User experience

Once the designated retention period expires, data is permanently deleted or anonymized so that you can no longer be identified.

8. Your rights

Under Betwala Live's privacy policy, you have clear rights over your data. These rights belong to you — and we are committed to respecting them.

1

Right to Access

To find out what data we hold about you, submit a request. We will respond within 30 days.

2

Right to Rectification

If any of your stored information is inaccurate, you may request a correction.

3

Right to Erasure

You may request deletion of your data where no legal obligation requires us to retain it.

4

Right to Restrict Processing

You may request to restrict the processing of your data under certain circumstances.

5

Right to Data Portability

You may request a copy of your data in a machine-readable format.

6

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days following identity verification.

9. Protection of minors

Betwala Live strictly prohibits participation by anyone under the age of 18. Protecting minors is our highest priority under both our privacy policy and responsible gaming policy.

Age verification is mandatory at the time of registration.
Date of birth and identity document verification are carried out during the KYC process.
If a minor's account is identified, it is immediately closed and all associated data is deleted.
Parents can contact our support team directly to report any suspicious activity.

If you are aware that a minor is using Betwala Live, please notify our support team immediately. We will take prompt action.

10. Policy changes

Betwala Live may update this privacy policy from time to time. We will notify users based on the nature and significance of any changes.

For significant changes, you will be notified at least 30 days in advance via email or an in-platform notice.
For minor changes, only the "Last Updated" date on this page will be updated.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you do not agree to the changes, you may request that your account be closed.

Previous versions of the Privacy Policy are available upon request. Please contact our support team.

11. Contact and complaints

For any questions, complaints, or requests to exercise your data rights regarding this privacy policy, please reach out through the following:

Email: [email protected]
Support: Platform live chat (available 24/7 in Bengali)
Response Time: Usually within 1–3 business days

We take every complaint seriously and aim to resolve it within 30 business days. Your privacy is not just a policy to us — it is our responsibility.

Our Data Protection Officer (DPO) handles all privacy-related matters directly. For important inquiries, please include "DPO Request" in the subject line of your email.

Betwala Live's Privacy Policy